Return Policy

Effective Date: 29/07/2024

At TrendyBay, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a return policy that allows you to return items under certain conditions. Please review our return policy below.

1. Return Eligibility

To be eligible for a return:

  • Time Frame: You must initiate your return within [30] days from the date you receive your order.
  • Condition: Items must be in their original, unused condition with all tags and packaging intact.
  • Non-Returnable Items: Certain items are not eligible for return, including but not limited to [e.g., personalized items, final sale items, and gift cards].

2. How to Initiate a Return

To initiate a return:

  1. Contact Us: Email us at care@trendybay.co.nz with your order number and details of the item(s) you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return your items.

3. Return Shipping

  • Cost: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns. TrendyBay is not responsible for lost or damaged return shipments.

4. Processing Your Return

  • Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
  • Refund: If your return is approved, we will process your refund to the original payment method within [5-10] business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the replacement item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at care@trendybay.co.nz with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

7. Final Sale Items

Items marked as “Final Sale” are not eligible for return or exchange. Please review product descriptions carefully before making a purchase.

8. Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or need assistance with your return, please contact us at:

Email: care@trendybay.co.nz