Effective Date: 29/06/2024

At TrendyBay, our goal is to ensure you are completely satisfied with your purchase. If you need to return an item and are eligible for a refund, please review our refund policy below.

1. Refund Eligibility

To qualify for a refund:

• Return Window: Returns must be initiated within [30] days from the date you receive your order.
• Condition: Items must be in their original, unused condition with all original tags, packaging, and accessories intact.
• Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to [e.g., personalized items, final sale items, and gift cards].

2. How to Request a Refund

To request a refund:

1. Initiate Return: Follow our Return Policy [link to Return Policy] to return your item(s). Contact us at care@trendybay.co.nz with your order number and details of the item(s) you wish to return.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return your items.

3. Processing Refunds

• Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
• Refund Timing: If your return is approved, we will process your refund to the original payment method within [5-10] business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

4. Refund Method

• Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If you used a credit card, the refund will be applied to that card.
• Alternative Payment Methods: If the original payment method is no longer available, please contact us to discuss alternative solutions.

5. Shipping Costs

• Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If you return an item, you will be responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

6. Partial Refunds

In some cases, a partial refund may be issued if:

• Condition Issues: The returned item is not in its original condition or is missing parts.
• Restocking Fees: Restocking fees may apply for certain items, as specified in our Return Policy [link to Return Policy].

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at care@trendybay.co.nz. We will arrange for a replacement or a full refund at no additional cost to you.

8. Final Sale Items

Items marked as “Final Sale” are not eligible for refunds. Please review product descriptions carefully before making a purchase.

9. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or need assistance with your refund, please contact us at:

Email: care@trendybay.co.nz